Is my virtual psychiatry visit private and secure?

Absolutely. Zen House Psychiatry provides all visits via a private, secure, HIPAA-compliant 2-way video platform.

Do you take Insurance, Medicare, or Medicaid?

We are currently in-network with the following insurance plans:

Cigna, Trustmark Health Benefits-Cigna

Surest (Formerly Bind_

Optum, Oscar, Oxford Health Plans, Nippon, Meritain, Health Plans Inc, Harvard Pilgrim

United Healthcare, UHC Student Resources, UMR, United Healthcare Shared Services, and United Healthcare Global

Aetna, Allied Benefit Systems-Aetna, Christian Brothers Services-Aetna, Health Scope-Aetna, Trustmark Health Benefits-Aetna, Trust Mark Small Business Benefits-Aetna

We DO NOT accept Medicare, Medicaid, or any other government funded insurance plan.

Do you accept Out of Network Benefits?

Yes. We accept out of network benefits through Thrizer. Please call 760-358-4144 for more information

How do I schedule an appointment?

Click here to schedule a 15 minute free consultation. You will be able to schedule an initial appointment during that phone call. After the call you will receive an intake packet and instructions to access the patient portal.

Can I see a provider if I am traveling outside of the United States?

Yes, you can see one of our providers as long as you are a resident of any of the states that we are licensed in.

What is the cancellation/missed appointment/refund policy?

We strive to get our patients in for appointments in a timely fashion and our time slots are often full for several weeks. In order to respect the time of our patients and our providers, missed appointments ("No-Shows") or cancellations made less than 24 business hours of  scheduled visit time will be charged a $200 fee.  There are absolutely no refunds for visits that have already started, regardless of the length of visit, the treatment plan set forth, or whether medications are prescribed, or for any other reason not listed.  In this case, you will be charged the full cost of your visit. 

Are there services or treatments that providers do not offer?

1. Providers do not offer emergency mental health treatment. If you are experiencing active suicidal thoughts, please call 911 or visit your nearest emergency department.

Contact the National Suicide Prevention Lifeline at 1-800-273-8255

2. Providers do not offer consultations for long term disability or workers compensation.

3. Providers are traditionally prohibited from prescribing controlled substances via telehealth visits without a prior established in-person visit.  (There are some exceptions  currently in place during the Covid-19  national public health emergency as determined by DEA regulations). **Benzodiazepine class controlled drugs  such as Xanax, clonazepam, and lorazepam are not prescribed.